Term & Conditions

CUSTOMER CARE

At Aye Aye Chips, our commitment is to provide you with an exceptional experience, ensuring your satisfaction with every interaction. Our dedicated customer care team is here to assist you with any queries, concerns, or feedback you may have.

How Can We Assist You?

Order Assistance: Need help with placing an order, tracking your shipment, or modifying an existing order? Our team is ready to assist you promptly.
Product Information: Curious about our signature scents, ingredients, or product recommendations? We're delighted to guide you in finding the perfect fragrance.
Returns and Exchanges: If your purchase doesn't meet your expectations, our team will facilitate hassle-free returns or exchanges, ensuring your complete satisfaction.
General Inquiries: Have any other questions or comments? We value your feedback and are here to address any concerns you may have.

Your Satisfaction is Our Priority

At Aye Aye Chips, we value your trust and strive to exceed your expectations. Our customer care team is committed to providing personalized assistance, ensuring that every interaction leaves you delighted with our products and services.

Thank you for choosing Aye Aye Chips. We look forward to serving you!

PRIVACY & SAFETY

At Aye Aye Chips, safeguarding your privacy and ensuring the security of your information are fundamental principles guiding our practices. We are committed to maintaining the confidentiality of your personal data and providing a safe online shopping environment.

Protection of Personal Information

Secure Transactions: All transactions on our website are encrypted using industry-standard Secure Sockets Layer (SSL) technology, ensuring that your sensitive information, such as credit card details, remains protected.
Confidentiality: We value the trust you place in us and do not sell or share your personal information with third parties for marketing purposes without your explicit consent.
Data Encryption: Your personal details, including name, address, and payment information, are stored securely using advanced encryption methods, minimizing the risk of unauthorized access.

Information Usage and Transparency

Purpose of Data Collection: We collect your information solely for the purpose of fulfilling your orders, providing excellent customer service, and enhancing your shopping experience with personalized recommendations and updates.
Opt-out Options: You have the right to control how your information is used. We offer opt-out options for promotional communications, giving you control over the messages you receive from Pen Perfume.
Policy Updates: Any changes to our privacy policy will be communicated transparently. We encourage you to review our policy periodically to stay informed about how we collect, use, and protect your information.

How Can We Assist You?

Order Assistance: Need help with placing an order, tracking your shipment, or modifying an existing order? Our team is ready to assist you promptly.
Product Information: Curious about our signature scents, ingredients, or product recommendations? We're delighted to guide you in finding the perfect fragrance.
Returns and Exchanges: If your purchase doesn't meet your expectations, our team will facilitate hassle-free returns or exchanges, ensuring your complete satisfaction.
General Inquiries: Have any other questions or comments? We value your feedback and are here to address any concerns you may have.

SHIPPING POLICY

Thank you for choosing Aye Aye Chips! We strive to provide a seamless and efficient shipping experience for our customers. Please review the following information regarding our shipping policies:

Processing Time:

Orders are processed within 1-2 business days (Monday to Friday, excluding holidays) after payment verification.
During peak seasons or promotional periods, processing times may be slightly extended.

Shipping Methods:

We offer several shipping options to accommodate your needs, including standard and expedited shipping.
Carrier options may vary based on location and will be displayed during the checkout process.

Shipping Rates:

Shipping rates are calculated based on the weight of the package and the destination.
Free shipping is available for orders above a certain value (if applicable), as specified on our website or during promotions.

Delivery Time:

Delivery times vary depending on the shipping method selected and the destination.
Estimated delivery times will be provided during the checkout process.
Please note that unforeseen circumstances or delays with the carrier may impact delivery times, which are beyond our control.

RETURN & EXCHANGE POLICY

At Aye Aye Chips, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we offer a hassle-free return and exchange policy subject to the following terms:

Returns:

Eligibility:
- To be eligible for a return, items must be unused, unopened, and in their original condition and packaging.
- Returns must be initiated within [number of days] days from the date of delivery.
Return Process:
- Please contact our customer service team at [email/phone number] to initiate the return process.
- Provide your order number, the reason for the return, and any relevant details requested by our team.
- Once approved, you will receive instructions on how to return the item(s).
Return Shipping:
- Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, damaged product).
- We recommend using a trackable shipping service to ensure the safe return of the items.
Refunds:
- Upon receiving and inspecting the returned item(s), refunds will be processed to the original method of payment.
- Please allow [number of days] business days for the refund to reflect in your account, depending on your financial institution.

Exchanges:

Eligibility:
- We offer exchanges for items that are defective, damaged upon arrival, or in cases where the wrong item was received.
- Exchanges for a different product or scent are subject to product availability.
Exchange Process:
- Contact our customer service team at [email/phone number] to request an exchange.
- Provide your order number, details of the issue, and the item you wish to exchange.
Exchange Shipping:
- Aye aye chips will cover the shipping costs for sending the replacement item(s) in the case of an exchange due to our error or product defects.
Receiving the Exchange:
- Once the exchange request is approved, you will receive instructions on returning the original item(s) and receiving the replacement.

Non-Returnable Items:

For hygiene reasons, certain items like opened or used perfumes cannot be returned unless they are defective or damaged upon arrival.

Policy Updates:

Aye aye chips reserves the right to modify or update this return and exchange policy at any time without prior notice.

For any inquiries or assistance regarding returns and exchanges, please contact our customer service team. Your satisfaction is our priority, and we're here to help.

Adapt the policy details and specific terms to align with Aye aye chips policies, timeframes, and any unique conditions related to returns and exchanges

PAYMENT METHODS

Credit / Debit Cards
Bank In / Transfer
Offline Payments